The customer is financially responsible for the shipping involved in an exchange.
Step 1 - Fill out the exchange form and wait for a response.
Step 2 - Mail the part back to us.
               You may purchase a return label from us for $7 (emailed to you).
Step 3 - When the item has returned in acceptable condition*, then we will mail the
                new part out. Tracking info is sent when the label is created.

*The item must have no visible usage marks or damage.

    Exchange Request
    Tell us about your banjo (brand, style, year, etc), what issue you are having with the part you purchased (too small, too big, too tall, etc), and what new part you might need. Also, include any appropriate measurements of your banjo. Ex: inside diameter of tension hoop, height of tension hoop, etc.


    Include any pictures you think might help us determine the appropriate new product for your banjo.
    Max file size: 20MB
    Max file size: 20MB
    Max file size: 20MB